Welcome everybody! Welcome to the 399th episode of the Monetary Advisor Success Podcast!
My visitor on right now’s podcast is Kelli Kiemle. Kelli is the Managing Director of Progress and Shopper Expertise of Halbert Hargrove, an RIA primarily based in Lengthy Seashore, California, that oversees $3.1 billion in property beneath administration for 750 shopper households.
What’s distinctive about Kelli, although, is how she leads efforts at Halbert Hargrove to keep up the agency’s 4 core values and construct a powerful tradition, even and particularly as their staff has grown to 50 staff and, with ongoing growth, is now located throughout 10 places of work within the western United States (which suggests even their in-person places of work are ‘distant’ and ‘digital’ relative to the management staff within the agency’s most important workplace headquarters).
On this episode, we discuss in-depth about how Kelli has labored to develop packages at Halbert Hargrove to keep up communication and powerful relationships throughout the agency and its disparate places of work, together with by holding twice annual in-person conferences at Halbert Hargrove’s headquarters each to debate agency enterprise and to offer alternatives for extra casual social interplay amongst the agency’s otherwise-dispersed workers, how Kelli makes use of weekly, company-wide all-hands conferences very first thing each Monday morning to overview key firm metrics to extend accountability, and the way Kelli established a compulsory, 2-year formal mentorship program for all new hires to assist them get higher acclimated to the agency’s tradition, and to have an outlet to whom they will ask query and search recommendation as they develop into their position.
We additionally discuss how Kelli has created initiatives that assist solidify Halbert Hargrove’s core values of being fearless, always enhancing, having enjoyable, and giving again, together with by having staff share not solely their “Gladiator Tales” of fearlessly going to bat for his or her shoppers, but additionally their “Goofs That Give Us Steering” to mirror on errors that have been made to align to their core worth of regularly enhancing, how Kelli has aligned her agency’s worker advantages with its core values as properly, together with by funding academic alternatives for workers, offering a match for worker charitable donations, and providing baby care subsidies, and why Kelli finds that her agency’s coverage of providing what it calls limitless “accountable” trip time does not result in staff taking an excessive amount of break day, however as a substitute sarcastically nonetheless requires her to encourage workers to take extra break day to keep away from potential burnout.
And make sure to hearken to the tip, the place Kelli shares how she has helped improve Halbert Hargrove’s AUM over the $3 billion mark partly by leveraging a public relations agency in addition to native search engine marketing to draw new prospects and carry their natural progress charge, how Kelli introduced on a gross sales coach to assist her agency’s current advisors get comfy making an attempt to shut extra shoppers (overcoming some preliminary skepticism about how a fiduciary agency might ever have “gross sales coaching”), and why Kelli determined in opposition to pursuing the advisor observe at her personal agency, as a substitute carving out a task targeted on progress and shopper expertise that match her strengths in creating and managing complicated firm-wide workflows and juggling many duties without delay.
So, whether or not you are interested by studying about sustaining a powerful agency tradition when places of work are unfold throughout the nation, aligning firm advantages to match these core values, or utilizing third-party advertising and marketing and gross sales teaching companies to drive shopper progress, then we hope you take pleasure in this episode of the Monetary Advisor Success podcast, with Kelli Kiemle.